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Customer Management IQ

Customer Management IQ, a division of IQPC, is your networking resource and is designed to help you with the challenges you face everyday through our leading customer management conferences, training courses, email newsletter and webinars. These products are designed to create a learning atmosphere like no other by bringing together top customer management experts that share their knowledge and experience with our members.

Upcoming Events

  • Customer Self-Service Summit
    Optimizing Channels at Every Interaction to Deliver a Meaningful Customer Experience
    January 26 - 28, 2009 * Disney Contemporary Resort, Lake Buena Vista, FL
  • Call Center Summit 2009
    January 26 - 29, 2009 * Disney Contemporary Resort, Orlando, FL
  • Optimising Contact Centre Performance
    Delivering Excellent Customer Service, Reducing Attrition and Driving Productivity in your Call Centre
    February 11 - 12, 2009 * Sydney Harbour Marriott, Sydney, NSW
  • Customer Experience Australia Summit 2009
    Leveraging the Voice of the Customer for Growth, Profit and Service Excellence
    March 11 - 13, 2009 * Bayview Boulevard, Sydney, NSW
  • Field Service Management 2009
    Developing Dynamic Field Service Operations & Workforce Mobility to Optimise Productivity, Efficiency and Customer Service
    March 16 - 19, 2009 * Australian Technology Park, Sydney, NSW
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Recommended Books

Customer Managment Books